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Tez-tez verilən suallar
What payment types and methods can I use in the market?
- Payment by credit card: We accept payments using credit and debit cards Visa, MasterCard, American Express and other common cards.
- Cash: You can also pay for your order in cash upon receipt of the goods.
What types of payment are valid when ordering online?
When ordering online, you can pay in cash at the door and online.
Is it possible to pay with gift cards?
You can make a one-time payment with gift cards in different denominations (5 AZN, 10 AZN, 20 AZN, 50 AZN, 100 AZN, 300 AZN, 500 AZN) purchased at Neptun supermarkets.
I made the payment online but I am not satisfied with the product, how will the payment be refunded?
In this case, the bank will be contacted and the payment will be returned to your card within 3 working days.
What happens if my payment is unsuccessful?
If the payment fails, make sure your payment information is entered correctly. If the problem persists, contact your bank or payment provider. Alternatively, you can try using a different payment method.
Where should I contact for product availability?
Our 162 hotlines are active to check product availability.
Are corporate purchases possible?
Yes, it is possible, you can contact hotline 162 for detailed information and application.
What is the return policy?
You can change the product within 14 days by approaching the store with the purchase receipt, or you can get the amount you paid back.
Are all products available at every branch?
Product availability may vary by market. If the product is not in stock, it is not possible to place an order.
Can I pre-order products that are currently out of stock?
The mentioned function is currently not active.
Where can I view a product's nutritional information or allergen warning?
By clicking on the desired product on our website, you can get more detailed information about nutritional values and allergen warnings on the page that opens.
What are the working hours of the markets?
Our branches are at your service from 08:00 to 23:00.
Where can I find my nearest branch?
You can follow the link for more information about our addresses.
https://new.neptun.az/az/p/2/magazalar/
Where can I get detailed information about upcoming market openings?
We encourage you to subscribe to our newsletter or follow us on social media platforms for the latest updates on upcoming market openings.
What kind of bonus cards do you have?
Currently, there are 2 types of active bonus cards.
1. Neptune Standard Bonus Card.
2. Neptune Classic Bonus Card.
What are the differences between Neptun Standard Bonus Card and Classic Card?
While you earn 1% cashback on your purchases with the Neptun Standard Bonus Card, the Neptun Classic Bonus Card allows you to earn 2% cashback on the same purchases.
In addition, with the Neptun Classic Bonus Card, you can use the online delivery service free of charge, and you can also take advantage of special campaigns. In addition to all this, with the Neptun Bonus Card, you can get a chance to win 50 bonuses for 50 AZN purchases every Sunday.
How can I get a Neptun Standard Bonus card?
You can become a bonus card owner in a short time by approaching any Neptun supermarket branch and filling out the bonus card form presented to you in the customer service section. Name, surname, contact number, address, and date of birth are required for the Standard Bonus Card.
How can I get a Neptun Classic Bonus Card?
You can become the owner of the Neptun Classic Bonus Card if you make purchases over 300 azn with the Neptun Standard Bonus Card during the last 40 days. For the Classic Bonus Card, ID card FIN code, name, surname, contact number, address, and date of birth are required.
How can I use the accumulated cashback?
You can spend the collected cashbacks in cash at the checkout, or you can buy bonus products with the bonuses you have collected.
What should I do if the bonus card is lost?
If you lose your card, you can restore the old card or get a new card by approaching our stores or contacting the 162 hotline.
How can I find out the amount inside the bonus card?
You can find out the amount inside the bonus card by approaching our markets or by contacting the 162 hotline.
Where can I get information about the progress of my order?
After your order is completed, you can track your order from the My Account section.
Where can I report my special instructions when ordering online?
When ordering online, you can provide your special instructions in the "Order Notes" or "Special Instructions" section at checkout on our website.
What should I do if my order has not arrived yet?
If the order has not been delivered within the estimated delivery time, you can contact our hotline 162.
Can I change my address after placing an order?
Yes, you can change your address after placing your order by contacting 162 customer support and providing updated address details.
What should I do if a frozen product arrives thawed or partially thawed?
Frozen products are delivered in special containers. However, if there is any problem, you can return the product on the spot.
Is there a limit on the number of products when ordering?
A certain number of products may have purchase limits to ensure availability for all customers. The purchase limit, if any, will be noted on the product page or in the checkout process.
Can I pre-order an item for in-store pickup?
Yes, you can pre-order for in-store pickup by selecting the "In-Store Pickup" option during the checkout process.
What products can I return or exchange?
You can exchange any ordered product within 14 working days.
However, attention should be paid to the terms of use of the product.
Can I change the product after the order is confirmed?
Yes, you can change it after placing an order by contacting 162 customer support.
Can I order an additional product after the order is confirmed?
Yes, you can add a new product by contacting 162 customer support after ordering.
In what form are online orders delivered?
Online orders are made in the form of delivery to the address and pickup from the store by setting a time in advance. Both express and same-day delivery options are available for delivery to the address.
What will be the return policy for the product I don't like at the time of delivery?
If there is any problem with the product delivered by the courier, please notify us immediately. That product will be returned and resupplied to you.
What should I do if I find a problem with the product after the courier has left?
You can exchange the mentioned product or get a refund by bringing it to our stores within 14 days with a purchase receipt.
Is there a delivery charge for online orders?
Online order starts from a minimum of 20 Azn. For orders from 20 AZN to 50 AZN, the delivery fee is 5 AZN, and for orders over 50 AZN, the delivery fee will be free.
To which areas is online delivery available?
Our delivery service is available only in the central regions of Baku.
What is your approximate delivery time for online orders?
Your order will be completed within 2-3 hours with standard delivery, and within 30-45 minutes with express delivery.
What happens to my order if I am not eligible to receive the order during online delivery?
Customers are contacted in advance during online delivery.
Can I choose a specific delivery time and date myself?
Yes, you can select your specific delivery time and date during the checkout process, where you will be presented with available delivery options for you to choose from.
How are fragile items packed for shipping?
These items are usually wrapped in protective materials and placed in sturdy packaging to minimize the risk of damage during shipping.
Are there career opportunities in your company?
To apply, you can send your CV to the e-mail address hr@neptun.az or post it on the website by following the link below. You can contact +994 55 206 24 76 for more information about the job.
https://new.neptun.az/az/p/4/karyera/
Where can I submit a complaint or suggestion regarding a purchase?
You can send your complaints and suggestions to the e-mail address info@neptun.az, or you can inform us by visiting the link mentioned below.
https://new.neptun.az/az/p/12/teklif-ve-shikayetler/
Where can I apply to rent a market place?
To apply for a rental place, you can click on the link or contact the hotline 162.
Where can I apply to rent a market place?
To apply for a rental place, you can click on the link or contact the hotline 162.
Is it possible to rent space within your markets?
You can send your suggestions on this to the e-mail address info@neptun.az.
What do I need to do to place an ad within the Marketplace?
To apply for this, you can send your offer to the e-mail address marketing@neptun.az .
Where can I go for partnership offers?
You can send your partnership offers suitable for the Neptun to the e-mail address marketinq@neptun.az.
Where should I apply for product promotion?
You can send your suggestions regarding product promotion to satinalma@neptun.az e-mail address or contact hotline 162.
How can I find discounted products?
We regularly offer discounts and promotions on various products. You can visit the link below to view the current offers.
https://new.neptun.az/az/p/6/endirimler/
How can I be notified of upcoming discounts or promotions?
In order to be regularly informed about new discounts and campaigns, we recommend you to subscribe to the newsletter by registering on our website or follow our social media channels.